SHIPPING & RETURNS
SHIPPING POLICY
PROCESSING TIME
ALL ORDERS ARE PROCESSED WITHIN 3-7 BUSINESS DAYS (EXCLUDING WEEKENDS AND HOLIDAYS) AFTER RECEIVING YOUR PAYMENT CONFIRMATION. YOU WILL RECEIVE A SEPARATE NOTIFICATION WHEN YOUR ORDER SHIPS.
SIGNATURE REQUIREMENT & LIABILITY POLICY
TO PREVENT THEFT ALL CORSETS REQUIRE A SIGNATURE UPON DELIVERY
IF THE CUSTOMER FAILS TO PROVIDE A SIGNATURE UPON DELIVERY, THE ITEM WILL BE SENT BACK
CUSTOMERS ARE STRONGLY ADVISED TO CHOOSE SIGNATURE-REQUESTED DELIVERY WHEN RETURNING THE ITEM. IF THE ITEM IS LOST OR NOT RECEIVED DURING TRANSIT, THE CUSTOMER WILL BE FULLY LIABLE FOR THE FULL RETAIL COST OF A BRAND-NEW REPLACEMENT.
THIS POLICY IS IN PLACE TO PROTECT BOTH PARTIES
WORLDWIDE SHIPPING
WE SHIP WORLDWIDE! ALL ORDERS TRAVEL VIA DHL OR UPS, ARRIVING WITHIN 2-8 BUSINESS DAYS AFTER PRODUCTION (DEPENDING ON YOUR SERVICE CHOICE).
IF YOUR PACKAGE IS LATE, HAVEN'T RECEIVED YOUR PACKAGE AFTER 3 DAYS FROM SHIPMENT CONFIRMATION? CONTACT US IMMEDIATELY AT KALIYAHS.OFFICIAL@GMAIL.COM
KALIYAH IS NOT RESPONSIBLE FOR CUSTOMS FEES, DUTIES, OR TAXES APPLIED TO YOUR ORDER. THESE CHARGES (IF ANY) ARE YOUR SOLE RESPONSIBILITY. WE ALSO CANNOT TAKE RESPONSIBILITY FOR CUSTOMS CLEARANCE DELAYS, AS THIS PROCESS IS BEYOND OUR CONTROL.
LOST OR DAMAGED PACKAGES
KALIYAH IS NOT LIABLE FOR PRODUCTS DAMAGED OR LOST DURING SHIPPING. IF YOUR ORDER ARRIVES DAMAGED, CONTACT THE SHIPPING CARRIER DIRECTLY TO FILE A CLAIM. WE ALSO RECOMMEND CONTACTING OUR SUPPORT TEAM AT KALIYAHS.OFFICIAL@GMAIL.COMTO EXPEDITE THE CLAIM PROCESS, KEEP ALL PACKAGING MATERIALS AND DAMAGED GOODS UNTIL THE CLAIM IS RESOLVED.
FOR QUESTIONS REGARDING OUR SHIPPING POLICY, CONTACT US AT KALIYAHS.OFFICIAL@GMAIL.COM
RETURN & EXCHANGE POLICY
KALIYAH DOES NOT OFFER RETURNS OR REFUNDS FOR CUSOTM-MADE ITEMS UNLESS THEY ARE DEFECTIVE.
WE STRIVE FOR YOUR COMPLETE SATISFACTION AND ARE HAPPY TO HELP WITH SIZING, COLOR, AND MATERIAL CHOICES BEFORE YOU PURCHASE. HOWEVER PLEASE NOTE THAT THERE MAY BE IMPERFECTIONS IN HANDMADE PRODUCTS.
PLEASE ENSURE THAT YOUR SIZES ARE CORRECT BEFORE PURCHASING CUSTOM-MADE ORDERS, AS THEY ARE NON-REFUNDABLE. CUSTOMERS HAVE A 48-HOUR COOLING-OFF PERIOD TO REQUEST A REFUND UPON PURCHASE. THANK YOU FOR YOUR UNDERSTANDING!
DEFECTIVE ITEMS:
IF YOU RECEIVE A DEFECTIVE ITEM, PLEASE CONTACT US IMMEDIATELY.
EXCHANGES:
WE OFFER EXCHANGES FOR NON-CUSTOMIZED ITEMS THAT DON'T FIT OR MEET YOUR STYLE EXPECTATIONS.
EXCHANGE REQUIREMENTS:
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ITEMS MUST BE RETURNED IN PERFECT, ORIGINAL CONDITION
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ITEMS MUST BE UNWORN, ODOR-FREE, AND UNMARKED/UNDAMAGED.
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RETURNS THAT DON'T MEET THESE CRITERIA MAY BE REJECTED. REJECTED ITEMS WILL BE RETURNED TO YOU.
REQUESTING AN EXCHANGE
REQUEST A RETURN AUTHORIZATION WITHIN 3 DAYS OF RECEIVING YOUR ITEM BY EMAILING KALIYAHS.OFFICIAL@GMAIL.COM
INCLUDE THE FOLLOWING INFORMATION:
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ORIGINAL EMAIL/NAME USED FOR PURCHASE & ORDER NUMBER
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ITEM NAME (FROM WEBSITE)
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ITEM SIZE ORDERED
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DETAILED DESCRIPTION OF THE ISSUE
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DESIRED EXCHANGE ITEM (SAME VALUE OR HIGHER)
SHIPPING COSTS
YOU ARE RESPONSIBLE FOR ALL SHIPPING COSTS ASSOCIATED WITH EXCHANGES AND RENTALS TO US
WE RECOMMEND USING A TRACKABLE CARRIER LIKE DHL, DPD, UPS, OR FEDEX WITH PROOF OF POSTAGE AND INSURANCE.
KEEP A RECORD OF YOUR RETURN TRACKING NUMBER FOR REFERENCE. WE ARE NOT RESPONSIBLE FOR LOST OR UNSUCCESSFULLY DELIVERED RETURNS.
DEFECTIVE REPLACEMENTS
WE ONLY REPLACE DEFECTIVE OR DAMAGED ITEMS.
IF YOU HAVE ANY QUESTIONS REGARDING RETURNS OR EXCHANGES, PLEASE CONTACT US.